Privacy

Privacy Policy

Last updated: 10 May 2026

This Privacy Policy explains how FlightToFrame.com collects, uses, stores and protects your personal information when you use our website, create an account, upload photos, search for flight photos, place an order or contact us.

1. Information we collect

We may collect customer information such as name, email address, order details, delivery details, payment-related information, messages you send us, and flight searches made on the website.

For photographers, we may collect your name, email address, account login details, uploaded photo records, flight/photo details, payout-related information where required, and support messages.

We may also collect website usage information such as pages viewed, device type, browser type, IP address, approximate location, cookies and similar technologies.

2. How we use your information

We use your information to create and manage accounts, allow photo searches, process purchases and orders, arrange printing and delivery, contact you about your account or order, send important service emails, prevent fraud, improve the website, and meet legal, tax and accounting obligations.

3. Payments and fulfilment

Payments may be processed by third-party providers such as Stripe. We do not store full card details on our own servers.

If you order a physical product, we may share the information needed to complete your order with trusted print, fulfilment and delivery partners.

4. Photographer uploads

Photographers may upload photos and related flight/photo details. This information may be displayed or made searchable on the website so customers can find relevant photos.

5. Cookies

Our website may use cookies and similar technologies for login sessions, security, checkout, analytics, preferences and performance. If we use non-essential cookies, we may provide a cookie banner or preference tool where required.

6. Sharing information

We may share information with payment providers, printing and fulfilment partners, delivery companies, email service providers, hosting providers, analytics providers, fraud prevention providers, professional advisers and authorities where legally required.

We do not sell your personal information.

7. Keeping information

We keep personal information only for as long as necessary to provide the service, complete orders, support accounts, prevent fraud, resolve disputes, enforce our terms, and meet legal, tax or accounting requirements.

8. Security

We take reasonable steps to protect your personal information, but no website or online service can guarantee complete security. You are responsible for keeping your login details safe.

9. Your rights

Depending on where you live, you may have rights to access, correct, delete, restrict or request a copy of your personal information, object to certain processing, withdraw consent, or complain to a regulator.

To make a request, contact support@flighttoframe.com.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page.

11. Contact

For privacy questions or account requests, contact support@flighttoframe.com.